At O&D Perfumes, we are committed to ensuring customer satisfaction with every purchase. Please review our refund and exchange policy below:

1. Exchange Conditions:
An exchange can be processed if the product you are returning is in a fully resalable condition. This means the product must be:

• Undamaged
• Unopened
• Unused

2. Return Notification:
Customers must contact us within 24 hours after receiving the product. To initiate a return, please send an email to sales@odperfumes.com with your order number and a clear explanation of the reason for the return.

3. Return Assessment:
If the returned product is not in fully resalable condition or if the packaging is damaged, we reserve the right to refuse a refund or exchange on the item.

4. Refund Processing:
Refunds will only be processed once the returned item is received and inspected to ensure it meets our return conditions.

5. Responsibility for Returns:
Please note that you are responsible for the safe return of all items. We are not liable for items lost or damaged during the return process until we receive them.

6. Change of Mind Policy:
If you wish to exchange a product due to a change of mind, the new item must be of equal or greater value than the original item being returned.

Thank you for shopping with O&D Perfumes. We value your trust and are here to assist you with any further inquiries regarding your order.